View or Change an Individual Reservation

Itinerary or Confirmation Number:

Email or Phone:

First Name:

Last Name:

Please review the updated pricing information for your reservation.

Cancel Reservation

This reservation is protected by refund protection. You can make a refund protection request on covered cancellations. You have a pending refund claim. Please wait for the claim to be processed before requesting a refund here. Your refund protection request has been approved. Funds received from your refund protection plan is in lieu of another refund.

Are you sure you want to cancel? There is no way to undo this without re-booking the room(s) later at the future prices.

Your reservation is currently non-refundable. If you absolutely have to cancel, you may attempt to cancel it below, but instead of a cash refund we can offer you a Free Hotel Voucher in the amount of your reservation for a future reservation. If you agree to the voucher, you may attempt the cancellation below.

Your reservation is currently non-refundable. If you absolutely have to cancel, you may attempt to cancel it below, but instead of a cash refund we can offer you a Free Hotel Voucher in the amount of 50% your reservation for a future reservation. If you agree to the voucher, you may attempt the cancellation below.

Upon successful cancellation, please…

Refund the credit card

Refunds typically take 3-7 business days to show on bank statement.

Send a travel voucher for

Send me to the refund protection request form
Recommended Option

Funds received from an approved refund protection request is in lieu of another refund. Your acceptance of the refund protection request payout is in full complete settlement and satisfaction of any refund.

Refund the credit card, less any cancellation fees

Refunds typically take 3-7 business days to show on bank statement.

Email me a hotel voucher for to be used for a future booking
Recommended Option: Full Refund + % Bonus!

If you plan to reschedule this trip or plan to book a hotel later in the year we are pleased to offer you a hotel voucher that can be used worldwide on any hotel available on our website. We will increase the value of the hotel voucher by % to be greater than the original amount paid for your current reservation. The voucher is in lieu of a credit refund. The voucher is valid for one year from issuance. Your acceptance of the voucher is in full complete settlement and satisfaction of any potential claim.

Please choose how you want to get your refund

Submit a refund request

Submit a Cancellation Request

As a courtesy, we will attempt to cancel this booking with the hotel. If the hotel management approves, then we will issue you a hotel voucher to be redeemed for a future booking in the next year.

We cannot guarantee a successful result.

Email Reservation

Which email address would you like to send your reservation to?

Verify Identity

First we need to verify your identity by sending a code to your phone number ending in *********

Standard data and SMS rates may apply

Verified! Please continue with your cancellation request...

Enter Code

Enter the code we just sent to you:

Send by Text Message (SMS)

Which mobile number would you like to text your reservation to?

Standard data and SMS rates may apply

Refund Service Fee

Are you sure you want to refund the service fee of ?

Issue Refund

Complete this form to issue a refund for . The refund cannot exceed

Send CC Authorization by Email and/or Fax

Email and fax a completed credit card authorization form.

Good news, we found a lower price we can offer you.

We would like to offer you an immediate refund of to keep this booking as is and help reduce your overall cost for this stay.

If that works for you, then we'll immediately issue a refund of to your credit card and convert this booking to be non-refundable moving forward.

Yes, refund me and I will keep the booking (Your booking will NOT be cancelled)

No thanks, I would still like to cancel

Please select an option above.

Make a Change

Please use the fields below for simple changes to your reservation. Please call the support number shown on your reservation for any other changes not shown here.

Room

First Name:

Last Name:

Rewards number (optional for the hotel to honor)

Smoking Preference:

Special Requests:

Check In:

Check Out:

Remove Refund Protection Plan

Do you want to cancel the Refund Protection Plan on this reservation?

Once the plan is cancelled, you will no longer have the option to submit a refund request.

Remove Cancellation Policy Upgrade

Do you want to cancel the Refund Protection Plan on this reservation?

Once the plan is cancelled, you will no longer have the option to submit a refund request.

Cancel Global Privileges

Are you sure you want to cancel your free access to Global Privileges?

Assistance

Please provide the following information so that we can expedite your request:

Priority:

Name (optional)

Phone (optional)

Email (optional)

Itinerary/Confirmation Number (optional)

Message (optional)

THANKS, WE'RE ON IT!

An agent has been notified of this issue and will be in touch with you shortly.

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